Front Desk Manager OEM: Lead Guest Experience & Revenue

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision

Disability coverage

Life & AD&D Insurance

Paid Time Off

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM in Lancaster to lead the front desk operations, ensuring warm guest service from check-in to check-out and efficient problem-solving throughout each stay.

The role requires supervisory front desk experience, strong communication, and the ability to optimize occupancy and revenue while coaching a high-performing team. This is a full-time position based on-site at Lancaster Marriott.

Qualifications

• > 2 years college with 3+ years related experience or 4-year degree with 1+ year related experience
• 5+ years progressive hotel-related supervisory experience
• Proficient in Windows, spreadsheets, and word processing

Responsibilities

• Guest experience from check-in to check-out; ensure guests feel welcomed and cared for
• Lead, coach and motivate the front desk team to maintain high standards
• Spot issues and resolve problems to keep operations smooth
• Maximize room revenue with smart rate strategies and clear team communication

Skills

Guest experience

Front desk leadership

Operational problem-solving

Revenue & communication

Education

2-year college + 3+ yrs exp OR 4-year degree + 1 yr exp

5+ yrs progressive hotel/related supervisory exp

Windows OS proficiency

MS Excel & Word proficiency

Tools

Windows OS

Excel

Word

Job description

Aimbridge Hospitality is seeking a Front Desk Manager OEM in Lancaster to lead the front desk operations, ensuring warm guest service from check-in to check-out and efficient problem-solving throughout each stay.

The role requires supervisory front desk experience, strong communication, and the ability to optimize occupancy and revenue while coaching a high-performing team. This is a full-time position based on-site at Lancaster Marriott.