Guest Experience Agent - Front Desk & Reservations

InnVite Hospitality; Lancaster (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in Lancaster, Ohio, seeks a Front Desk Agent to provide exceptional customer service and maintain standards. Responsibilities include guest check-ins, PMS operations, and handling inquiries. Candidates should have strong communication skills and the ability to work independently. The position requires a neat appearance and a hospitable attitude towards guests. This opportunity offers a pathway for professional development in a supportive team environment.

Responsibilities

• Providing superb customer service while maintaining the company standards.
• Guest Check-in & Check-out.
• PMS Operations.
• Handle guest complaints and/or escalate to management.
• Maintain a clean and tidy Front Desk Area.
• Sales of Guest Rooms with New Arrivals.

Skills

Fluent Verbal & Written Communication in Proper English

Basic Math

Hand Writing

Computer Skills/Keyboard/Typing Skills

Operate a 10 Key Calculator

Hospitable, Civil Contact with the Public

Ability to Work Independently

Ability to Complete Multiple Tasks Simultaneously

Night Audit/Basic Accounting Skills/Training

Job description

A prominent hotel chain in Lancaster, Ohio, seeks a Front Desk Agent to provide exceptional customer service and maintain standards. Responsibilities include guest check-ins, PMS operations, and handling inquiries. Candidates should have strong communication skills and the ability to work independently. The position requires a neat appearance and a hospitable attitude towards guests. This opportunity offers a pathway for professional development in a supportive team environment.