Front Desk & Lobby Concierge - Guest Experience Pro

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Lancaster Marriott at Penn Square seeks a Front Desk Agent to provide exceptional guest service, seamless check-ins, and warm farewells. You’ll be the face of the hotel, ensuring smooth front desk operations while handling reservations and guest requests with professionalism.

The role emphasizes a hotel-friendly attitude, strong communication, and the ability to juggle multiple duties to create memorable stays for leisure and business guests alike.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm welcomes and top-tier service to ensure memorable stays.
• Communication Champ: communicate clearly with guests and team to keep operations smooth.
• Quick-Thinking Problem Solver: address issues promptly to turn challenges into positive outcomes.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details with accuracy.

Skills

Guest Service

Communication

Quick Thinking

Multitasking

Education

High school diploma

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Lancaster Marriott at Penn Square seeks a Front Desk Agent to provide exceptional guest service, seamless check-ins, and warm farewells. You’ll be the face of the hotel, ensuring smooth front desk operations while handling reservations and guest requests with professionalism.

The role emphasizes a hotel-friendly attitude, strong communication, and the ability to juggle multiple duties to create memorable stays for leisure and business guests alike.