Marriott Lancaster Hotel - Front Desk Manager OEM

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision

Disability coverage

Life & AD&D Insurance

Paid Time Off

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM in Lancaster to lead the front desk operations, ensuring warm guest service from check-in to check-out and efficient problem-solving throughout each stay.

The role requires supervisory front desk experience, strong communication, and the ability to optimize occupancy and revenue while coaching a high-performing team. This is a full-time position based on-site at Lancaster Marriott.

Qualifications

• > 2 years college with 3+ years related experience or 4-year degree with 1+ year related experience
• 5+ years progressive hotel-related supervisory experience
• Proficient in Windows, spreadsheets, and word processing

Responsibilities

• Guest experience from check-in to check-out; ensure guests feel welcomed and cared for
• Lead, coach and motivate the front desk team to maintain high standards
• Spot issues and resolve problems to keep operations smooth
• Maximize room revenue with smart rate strategies and clear team communication

Skills

Guest experience

Front desk leadership

Operational problem-solving

Revenue & communication

Education

2-year college + 3+ yrs exp OR 4-year degree + 1 yr exp

5+ yrs progressive hotel/related supervisory exp

Windows OS proficiency

MS Excel & Word proficiency

Tools

Windows OS

Excel

Word

Job description

Address 25 South Queen Street, Lancaster, PA, 17603, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Located in the heart of downtown Lancaster, the Lancaster Marriott at Penn Square blends the historic character of the former Watt & Shand Department Store with the energy and amenities of a modern, full-service destination. The property features 416 guest rooms and is connected to the Lancaster County Convention Center, offering nearly 100,000 square feet of flexible meeting and event space in the center of Lancaster City. The property is also home to a collection of distinctive dining and hospitality experiences, including Plough, The Exchange rooftop bar, Two Kings, M Club and an on-site Starbucks location. Steps from Lancaster’s restaurants, shops, galleries, entertainment and cultural attractions, the Lancaster Marriott at Penn Square offers associates the opportunity to work in a dynamic hospitality environment serving leisure travelers, business guests, conventions, weddings and major events throughout the year. Our team brings together hospitality, culinary, events, sales, operations and guest service professionals who help create memorable experiences for guests while showcasing the best of Lancaster.

Marriott Lancaster Hotel - Front Desk Manager OEM Aimbridge Hospitality