Assistant Front Office Manager – Luxury Hotel Ops Lead

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision Insurance

401K

Complimentary shift meal

Employee discount hotel rates

Learning programs & education support

CSR involvement

Job summary

Fairmont Austin is seeking a Front Office Supervisor/Managerial presence to support daily front desk operations and guest services. You will help lead Reception, Royal Service, Fairmont Gold, and Guest Services to maintain impeccable standards.

The role requires strong communication, organization, and a passion for guest care, with a minimum of one year supervisory experience in hospitality. This on-site position offers growth within a luxury property in a vibrant city.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English.
• Minimum of 1 year previous proven supervisory experience.
• Knowledge of Micros-Fidelio Property Management System an asset.
• Should possess or seek certification in basic first aid.
• Strong guest service orientation and training skills background required.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Responsibilities

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas.
• Consistently offer professional, friendly and engaging service.
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Train supervisors and fulfill training role in the absence of the trainer.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standardsFollow all safety policies.
• Other duties as assigned

Skills

Guest service

Communication

Leadership

Organization

Flexibility under pressure

English fluency

Education

Hospitality management degree or diploma (asset)

Tools

Windows; MS Office

Job description

Fairmont Austin is seeking a Front Office Supervisor/Managerial presence to support daily front desk operations and guest services. You will help lead Reception, Royal Service, Fairmont Gold, and Guest Services to maintain impeccable standards.

The role requires strong communication, organization, and a passion for guest care, with a minimum of one year supervisory experience in hospitality. This on-site position offers growth within a luxury property in a vibrant city.