Front Desk Supervisor: Lead Guest Services & Shifts

Hyatt Hotels Corporation; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor in Austin to lead guest services on the front desk, ensuring seamless guest registration and promotions communication. You will supervise a team, coach staff, and manage shifts to deliver exceptional service.

The role requires leadership, strong communication, and the ability to handle scheduling and payroll as needed. Hotel experience and flexible availability including nights and weekends are preferred.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.
• Flexible schedule availability that includes nights, weekends and holidays.
• Previous leadership experience preferred.
• Hotel experience required.

Responsibilities

• Lead guest registration and communicate hotel services.
• Coach front desk agents and oversee service quality.
• Open and close front office operations.
• Process payments and respond to guest inquiries.
• Plan shifts, training and payroll as needed.

Skills

Verbal and written communication

Guest service mindset

Front Office operations

Leadership experience

Flexible schedule

Stamina / Physical endurance

Hotel experience

Job description

Hyatt Hotels Corporation is seeking a Front Office Supervisor in Austin to lead guest services on the front desk, ensuring seamless guest registration and promotions communication. You will supervise a team, coach staff, and manage shifts to deliver exceptional service.

The role requires leadership, strong communication, and the ability to handle scheduling and payroll as needed. Hotel experience and flexible availability including nights and weekends are preferred.