Front Desk Manager: Lead Guest Experience & Team Growth

Tru by Hilton Port St. Lucie; Juno Beach (FL); Presencial; USD 48.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Medical, Dental, and Vision Insurance

401(K) with Company Match

Paid Time Off

Hilton Team Member Travel Discounts

Ongoing training and leadership deveop

Descripción de la vacante

Hampton Inn Jupiter/Juno Beach is seeking a Front Desk Manager to lead our guest services team, train staff, handle escalated guest issues, and optimize front desk efficiency while upholding Hilton standards.

You will manage check-ins/outs, reservations, and budgets, coach the team, and collaborate across departments to deliver a seamless guest experience. Weekend and holiday flexibility is required; Hilton & PEP experience a plus.

Formación

• 2+ years of front desk or hospitality experience, with supervisory experience preferred.
• Knowledge of Hilton brand standards and front desk systems is a plus.
• Excellent communication, problem-solving, and multitasking skills.
• Experience managing budgets, reservations, and guest recovery.
• Willingness to work flexible shifts, including weekends and holidays.
• Associate's degree in hospitality or business preferred (or equivalent experience).

Responsabilidades

• Oversee check-ins/outs, reservations, guest inquiries, and complaints.
• Coach and empower your team to deliver outstanding service.
• Ensure fast, friendly, and accurate service at all touchpoints.
• Lead by example with positive guest interactions.
• Follow up personally on guest complaints to ensure satisfaction.
• Interview, train, and mentor front desk associates.
• Conduct ongoing coaching and performance development.
• Host regular team meetings and encourage open communication.
• Create a culture of accountability, positivity, and hospitality.
• Manage front desk budget, billing, and cash handling.
• Monitor occupancy rates, forecast demand, and implement revenue strategies.
• Encourage upselling and suggestive selling to boost room revenue.
• Oversee daily reporting, night audit, and financial accuracy.

Conocimientos

Leadership

Front desk operations

Budget management

Team coaching

Guest service

Educación

Associate's degree in hospitality or business

Herramientas

PMS software

Front desk systems

Descripción del empleo

Hampton Inn Jupiter/Juno Beach is seeking a Front Desk Manager to lead our guest services team, train staff, handle escalated guest issues, and optimize front desk efficiency while upholding Hilton standards.

You will manage check-ins/outs, reservations, and budgets, coach the team, and collaborate across departments to deliver a seamless guest experience. Weekend and holiday flexibility is required; Hilton & PEP experience a plus.