Front Desk Leader — Elevate Guest Experience & Team

CSM Corporation; Marlborough (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Hilton Garden Inn-Marlborough, MA is seeking a Front Desk Manager to lead the front desk team with hands-on, guest-focused leadership and a commitment to elevating service and daily operations.

The role requires 2+ years in customer service and 1+ year supervisory experience, with weekend availability and mid-day shifts; you will work alongside the team to deliver exceptional guest experiences. Salary range is $55,000-$65,000 per year, plus quarterly bonus eligibility.

Qualifications

• 2+ years of customer service experience required.
• 1+ years supervisory/management experience required.
• Must be detail oriented; strong written and verbal communication; ability to problem-solve and manage multiple priorities.

Responsibilities

• Take full ownership and lead from the front by being consistently present at the front desk, engaging guests and team members.
• Train, coach, and develop front desk staff with focus on service, sales, consistency, and accountability.
• Provide expectations to encourage confidence and accountability, including attendance, procedures and service delivery.
• Model and reinforce Hilton’s service standards, ensuring interactions reflect care and professionalism.
• Maintain schedule flexibility to support operations; own the front desk and cover shifts.
• Serve as primary contact for front desk scheduling and shift coverage.

Skills

Customer service

Supervisory experience

Leadership

Communication

Problem solving

Time management

Education

High school diploma or GED

Job description

Hilton Garden Inn-Marlborough, MA is seeking a Front Desk Manager to lead the front desk team with hands-on, guest-focused leadership and a commitment to elevating service and daily operations.

The role requires 2+ years in customer service and 1+ year supervisory experience, with weekend availability and mid-day shifts; you will work alongside the team to deliver exceptional guest experiences. Salary range is $55,000-$65,000 per year, plus quarterly bonus eligibility.