Evening Front Desk Lead - Guest Experience & Ops

Crescent Hotels & Resorts; Berkeley (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Crescent Hotels & Resorts in Berkeley, California, is seeking a Front Office Manager to oversee PM operations at the front desk. The role involves leading the front desk team to deliver exceptional guest experiences and ensuring compliance with hotel standards. Candidates should have 2-3 years of hotel operations experience, strong leadership skills, and knowledge of hotel systems such as PEP or OnQ. The position requires availability on evenings and weekends. Competitive salary and benefits offered.

Qualifications

• Minimum 2-3 years of front office or hotel operations experience.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of hotel systems like PEP or OnQ.
• Excellent problem-solving, communication, and leadership skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Oversee all front desk operations during PM shift.
• Lead and support Front Desk Agents for exceptional guest experiences.
• Ensure accurate check-in/check-out procedures.
• Monitor room inventory and optimize guest flow.
• Handle guest complaints and service recovery effectively.

Skills

Guest Service Excellence

Leadership & Team Development

Attention to Detail & Accuracy

Problem-Solving

Communication

Tools

PEP

OnQ

Job description

Crescent Hotels & Resorts in Berkeley, California, is seeking a Front Office Manager to oversee PM operations at the front desk. The role involves leading the front desk team to deliver exceptional guest experiences and ensuring compliance with hotel standards. Candidates should have 2-3 years of hotel operations experience, strong leadership skills, and knowledge of hotel systems such as PEP or OnQ. The position requires availability on evenings and weekends. Competitive salary and benefits offered.