Front Desk Manager - Guest Experience Leader

Home2 Suites by Hilton; New Albany (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary breakfast

Pet-friendly environment

Fitness areas

Job summary

A rapidly growing hotel brand in New Albany, OH seeks a Front Desk Manager to oversee operations and ensure exceptional guest experiences. Key responsibilities include managing reservations, handling inquiries, and leading front desk staff. The ideal candidate excels in customer service, possesses strong organization skills, and is capable of working flexible hours, including evenings and weekends. This full-time, on-site role offers a chance to enhance operational efficiency and guest satisfaction.

Qualifications

• Proven abilities in Customer Service and Customer Satisfaction.
• Proficiency in managing Receptionist Duties and handling reservations.
• Strong Communication skills to effectively interact with guests and staff.

Responsibilities

• Oversee day-to-day front desk operations, ensuring exceptional guest experiences.
• Manage reservations and handle guest inquiries.
• Assign tasks to front desk staff and maintain a smooth check-in and check-out process.

Skills

Customer Service

Communication

Leadership

Organizational skills

Job description

A rapidly growing hotel brand in New Albany, OH seeks a Front Desk Manager to oversee operations and ensure exceptional guest experiences. Key responsibilities include managing reservations, handling inquiries, and leading front desk staff. The ideal candidate excels in customer service, possesses strong organization skills, and is capable of working flexible hours, including evenings and weekends. This full-time, on-site role offers a chance to enhance operational efficiency and guest satisfaction.