Front Desk Guest Experience Specialist

Courtyard by Marriott - New Albany, Ohio; New Albany (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Opportunities for growth in hospitality

Job summary

Courtyard by Marriott - New Albany, Ohio is seeking a Front Desk & Treat Shop Associate who will be the first point of contact for guests, delivering exceptional service and supporting hotel operations.

The ideal candidate will be guest-focused, reliable, and skilled in basic computer use. Duties include managing guest check-ins, promoting brand loyalty, and maintaining cleanliness in the lobby area. Flexible availability including evenings and holidays is essential for this role.

Qualifications

• Reliability with flexible availability, including evenings, weekends, and holidays.
• Ability to stand for long periods and perform light lifting as needed.

Responsibilities

• Greet guests warmly and build personal connections.
• Manage guest check-in/out procedures and handle transactions.
• Maintain cleanliness at the front desk and related areas.

Skills

Guest-focused service

Basic computer skills

Strong communication

Problem solving

Job description

Courtyard by Marriott - New Albany, Ohio is seeking a Front Desk & Treat Shop Associate who will be the first point of contact for guests, delivering exceptional service and supporting hotel operations.

The ideal candidate will be guest-focused, reliable, and skilled in basic computer use. Duties include managing guest check-ins, promoting brand loyalty, and maintaining cleanliness in the lobby area. Flexible availability including evenings and holidays is essential for this role.