Guest Experience Supervisor | Bonus, Growth & Flexible Shifts

Forest New Albany LP; New Albany (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

Forest New Albany LP is seeking a Front Desk Supervisor in New Albany, Ohio to ensure high guest service standards and supervise front office staff. The position involves monitoring departmental costs and overseeing staff training.

Ideal candidates will have supervisory experience, open availability, and the ability to handle guest inquiries professionally. This role offers a dynamic work environment with opportunities for advancement.

Qualifications

• Experience in a supervisory role in hospitality.
• Ability to cover front desk shifts when needed.
• Open availability for mornings, evenings, weekends, and holidays.

Responsibilities

• Supervise front office staff daily.
• Ensure high guest service standards.
• Attend to guest inquiries and complaints.
• Monitor departmental costs against budget.
• Oversee staff training and procedures.
• Attend to crisis or emergency situations.

Skills

Guest service standards

Staff supervision

Crisis management

Communication

Integrity

Job description

Forest New Albany LP is seeking a Front Desk Supervisor in New Albany, Ohio to ensure high guest service standards and supervise front office staff. The position involves monitoring departmental costs and overseeing staff training.

Ideal candidates will have supervisory experience, open availability, and the ability to handle guest inquiries professionally. This role offers a dynamic work environment with opportunities for advancement.