Front Desk Manager

Home2 Suites by Hilton; New Albany (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary breakfast

Pet-friendly environment

Fitness areas

Job summary

A rapidly growing hotel brand in New Albany, OH seeks a Front Desk Manager to oversee operations and ensure exceptional guest experiences. Key responsibilities include managing reservations, handling inquiries, and leading front desk staff. The ideal candidate excels in customer service, possesses strong organization skills, and is capable of working flexible hours, including evenings and weekends. This full-time, on-site role offers a chance to enhance operational efficiency and guest satisfaction.

Qualifications

• Proven abilities in Customer Service and Customer Satisfaction.
• Proficiency in managing Receptionist Duties and handling reservations.
• Strong Communication skills to effectively interact with guests and staff.
• Leadership experience in hospitality is an advantage.
• Attention to detail and organizational skills for front desk operations.
• Availability for flexible scheduling including evenings, weekends, and holidays.

Responsibilities

• Oversee day-to-day front desk operations, ensuring exceptional guest experiences.
• Manage reservations and handle guest inquiries.
• Assign tasks to front desk staff and maintain a smooth check-in and check-out process.
• Maintain smooth check-in and check-out processes for guests.
• Provide excellent customer service and resolve guest concerns.
• Contribute to improving operational efficiency at the front desk.

Skills

Customer Service

Communication

Leadership

Organizational skills

Organizational skills

Flexibility

Job description

Home2 Suites by Hilton is a rapidly growing, award-winning extended-stay hotel brand under Hilton's portfolio. It offers mid-tier, all-suite accommodations with customizable guest room configurations and innovative amenities. Committed to sustainability, the brand provides eco-friendly hotel operations, complimentary breakfast, free WiFi, and pet-friendly environments. Guests enjoy convenient features such as laundry and fitness areas, 24-hour business centers, and expansive community spaces designed with comfort and flexibility in mind.

Role Description

This is a full-time, on-site role for a Front Desk Manager at Home2 Suites by Hilton, located in New Albany, OH. The Front Desk Manager will oversee day-to-day front desk operations, ensuring exceptional guest experiences. Responsibilities include managing reservations, handling guest inquiries, assigning tasks to front desk staff, and maintaining a smooth check-in and check-out process. The role involves providing excellent customer service, resolving guest concerns, and assisting in improving operational efficiency.

Qualifications

• Proven abilities in Customer Service and Customer Satisfaction to deliver an exceptional guest experience
• Proficiency in managing Receptionist Duties and handling reservations
• Strong Communication skills to effectively interact with guests and staff
• Leadership experience in hospitality or a similar setting is an advantage
• Organizational skills and attention to detail to ensure an efficient front desk operation
• Availability to work a flexible schedule, including evenings, weekends, and holidays, as needed