Front Desk Manager: Elevate Guest Experience

GF Hotels & Resorts; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

GF Hotels & Resorts is seeking an enthusiastic Front Desk Manager with 1 year of prior hospitality experience to ensure exceptional guest stays. You will lead front desk operations, be the first point of contact for guests, and mentor staff dedicated to high customer satisfaction.

The role focuses on managing guest interactions, budget oversight, reporting, and ensuring compliance with hotel policies to uphold service excellence.

Qualifications

• 1 year of experience in hospitality or related industry.
• High School Diploma or GED is required.
• Bookkeeping skills with Word/Excel strongly desired.
• At least 2 years as front office manager/front desk or similar role.

Responsibilities

• Handle the front desk budget and order office supplies.
• Greet guests in person and by phone; answer questions and handle complaints.
• Compile occupancy reports and financial information for the general manager.
• Direct front desk operations to meet high guest satisfaction standards.
• Supervise and train front desk staff on customer service and hotel policies.

Skills

Bookkeeping

MS Word

MS Excel

Multitasking

Communication

Management

Education

High School Diploma or GED

Job description

GF Hotels & Resorts is seeking an enthusiastic Front Desk Manager with 1 year of prior hospitality experience to ensure exceptional guest stays. You will lead front desk operations, be the first point of contact for guests, and mentor staff dedicated to high customer satisfaction.

The role focuses on managing guest interactions, budget oversight, reporting, and ensuring compliance with hotel policies to uphold service excellence.