Front Desk Manager - Guest Experience Leader & Team Coach

Guru Hospitality; Chandler (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our hotel. You will manage a guest-focused team, ensure seamless check-ins and check-outs, and uphold high service standards across departments to deliver exceptional guest experiences.

You will lead staffing and training, coordinate with housekeeping, F&B and sales, and optimize reservation strategies to maximize occupancy and revenue.

Qualifications

• Supervisory or management experience in a hotel or hospitality setting.
• Strong leadership and team development skills.
• Excellent verbal and written communication for guest interactions and team collaboration.
• Proficiency with Opera property management system and Microsoft Office.

Responsibilities

• Oversee daily front desk operations including guest check-ins/outs and reservations.
• Address guest inquiries, handle complaints and resolve issues promptly.
• Supervise, train and mentor front desk staff to maintain high service standards.
• Schedule and assign work to ensure coverage and efficiency.
• Monitor front desk financial transactions (cash handling, card processing).
• Implement reservation and pricing strategies to optimize occupancy and revenue.
• Ensure compliance with health, safety, and service regulations.
• Serve as Manager on Duty as needed for operational or guest concerns.
• Regularly inspect front desk areas for cleanliness and adherence to standards.

Skills

Leadership

Problem-solving

Communication

Guest service

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our hotel. You will manage a guest-focused team, ensure seamless check-ins and check-outs, and uphold high service standards across departments to deliver exceptional guest experiences.

You will lead staffing and training, coordinate with housekeeping, F&B and sales, and optimize reservation strategies to maximize occupancy and revenue.