Front Desk Manager

Microtel Inn and Suites Charleston Wva; South Charleston (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

Microtel Inn and Suites Charleston Wva is seeking a Front Desk Manager to lead front office operations with enthusiasm and professionalism. This role is the first point of contact for guests, ensuring a warm, efficient experience from arrival to departure, and driving exceptional service daily.

You will oversee reservations, night audits, and interdepartmental coordination to ensure seamless guest experiences.

Qualifications

• Proven experience in hospitality front desk management.
• Ability to manage reservations and guest inquiries.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee daily front desk operations including check-in/check-out, reservations, and guest inquiries.
• Lead and motivate front desk staff to deliver outstanding service with a friendly, professional attitude.
• Manage reservation systems to ensure accuracy and efficiency.
• Conduct night audits and manage front desk cash handling procedures with precision.
• Coordinate with housekeeping, maintenance, and other departments for seamless guest experiences.
• Maintain detailed records of guest interactions, reservations, and special requests.

Skills

Front desk management

Guest services

Multilingual communication

PMS proficiency

Cash handling

Tools

SPH / PMS

Job description

Overview

We are seeking a dynamic and energetic Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will serve as the first point of contact for our guests, ensuring a warm, welcoming, and efficient experience from arrival to departure. Your leadership will drive exceptional guest services, streamline reservation processes, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment and are passionate about creating memorable guest experiences, this is the perfect opportunity to showcase your skills and grow within a vibrant hospitality team.

Responsibilities

• Oversee daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries
• Lead and motivate front desk staff to deliver outstanding customer service with a friendly, professional attitude
• Manage hotel reservation systems such as SPH or similar property management systems (PMS) to ensure accuracy and efficiency
• Handle multi-line phone systems with excellent phone etiquette, addressing guest needs promptly and courteously
• Implement hotel emergency procedures effectively, ensuring safety protocols are followed at all times
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
• Resolve customer service issues proactively through problem-solving and client communication strategies
• Conduct night audits and manage front desk cash handling procedures with precision
• Maintain detailed records of guest interactions, reservations, and special requests to enhance guest relations

Skills

• Proven experience in hospitality management or hotel front desk operations, with a strong understanding of hotel management practices
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Expertise in hospitality reservation systems such as SPH or similar property management software (PMS)
• Exceptional customer service skills combined with strong problem-solving capabilities
• Knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times
• Excellent communication skills via phone and in person, demonstrating professionalism and courtesy in all interactions
• Experience with night audit processes and managing multi-line phone systems in a resort or hotel setting
• Strong organizational skills to handle multiple tasks efficiently while maintaining attention to detail
• Ability to foster positive guest relations through attentive service and proactive engagement

Join us as a Front Desk Manager where your enthusiasm for hospitality can shine! Be part of a team committed to delivering memorable experiences while advancing your career in an energetic environment that values your expertise.

Work Location: In person