Hotel Front Desk Manager

GF Hotels & Resorts; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

GF Hotels & Resorts is seeking an enthusiastic Front Desk Manager with 1 year of prior hospitality experience to ensure exceptional guest stays. You will lead front desk operations, be the first point of contact for guests, and mentor staff dedicated to high customer satisfaction.

The role focuses on managing guest interactions, budget oversight, reporting, and ensuring compliance with hotel policies to uphold service excellence.

Qualifications

• 1 year of experience in hospitality or related industry.
• High School Diploma or GED is required.
• Bookkeeping skills with Word/Excel strongly desired.
• At least 2 years as front office manager/front desk or similar role.

Responsibilities

• Handle the front desk budget and order office supplies.
• Greet guests in person and by phone; answer questions and handle complaints.
• Compile occupancy reports and financial information for the general manager.
• Direct front desk operations to meet high guest satisfaction standards.
• Supervise and train front desk staff on customer service and hotel policies.

Skills

Bookkeeping

MS Word

MS Excel

Multitasking

Communication

Management

Education

High School Diploma or GED

Job description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people.

Compensation: $65,000 - $70,000 yearly

Qualifications

• 1 year of previous experience working in the hospitality industry
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Showcase exceptional multitasking, communication, and management skills
• Applicants must have a high school diploma or GED
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field

Responsibilities

• Handle the front desk budget and order office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Compile occupancy reports and financial information for the general manager
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies