Guest Services Supervisor: Lead, Train & Elevate Guest Experience

Fairfield Inn - Sioux Falls Airport; Sioux Falls (SD); Vor Ort; USD 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

PTO accrual

Wages advance 50%

Hotel discounts

Zusammenfassung

Fairfield Inn - Sioux Falls Airport seeks a Guest Service Supervisor to lead the guest service team, ensuring quality standards and optimum service. This working manager splits time between training and supervising, and filling in for front desk shifts as needed.

Ideal candidates are service-oriented with leadership ability to motivate a team, handle guest concerns, and maintain accurate records. Hotel policy adherence and a focus on guest satisfaction are essential.

Qualifikationen

• Experience supervising guest service or front desk teams.
• Ability to train and motivate staff and manage performance.
• Strong customer service skills and conflict resolution.

Aufgaben

• Supervise front desk team to ensure policy adherence.
• Lead guest service training including safety.
• Maintain cash flow sheets and guest records.
• Complete daily managers’ report with key metrics.
• Handle guest complaints and team member issues.
• Support Front Office Manager and participate in meetings.

Kenntnisse

Guest service

Supervisory experience

Customer service

Opera knowledge

MS Office

Tools

Opera

Microsoft Office

Excel

Jobbeschreibung

Fairfield Inn - Sioux Falls Airport seeks a Guest Service Supervisor to lead the guest service team, ensuring quality standards and optimum service. This working manager splits time between training and supervising, and filling in for front desk shifts as needed.

Ideal candidates are service-oriented with leadership ability to motivate a team, handle guest concerns, and maintain accurate records. Hotel policy adherence and a focus on guest satisfaction are essential.