Front Desk Leader: Guest Service & Ops Excellence

Tapestry Conshohocken; Raleigh (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking an Assistant Front Office Manager to lead the guest services team, ensuring guest satisfaction and service excellence at the front desk. You will inspire associates to deliver exceptional experiences and drive operational efficiency.

Responsibilities include training, monitoring guest satisfaction, and assisting with budgeting and staffing to maintain a strong team and adherence to safety and corporate policies.

Qualifications

• Previous hotel front office or guest services supervisory/management experience.
• Strong knowledge of guest service standards and recovery planning.
• Ability to analyze guest satisfaction data and implement improvement strategies.

Responsibilities

• Support and train associates to deliver exceptional guest service and resolve concerns proactively.
• Monitor GSS results, create action plans for improvement, and recognize top performers.
• Assist with front office operations, revenue strategies, and inventory management.

Skills

Leadership

Communication

Customer service

Financial acumen

Team development

Problem solving

Tools

Hotel systems

Job description

Concord Hospitality is seeking an Assistant Front Office Manager to lead the guest services team, ensuring guest satisfaction and service excellence at the front desk. You will inspire associates to deliver exceptional experiences and drive operational efficiency.

Responsibilities include training, monitoring guest satisfaction, and assisting with budgeting and staffing to maintain a strong team and adherence to safety and corporate policies.