Guest Experience Leader | Front Desk Manager

Concord Hospitality Brand; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Guest Relations Manager to lead the front desk and ensure guests receive outstanding service in line with brand standards. The role combines supervision of daily operations with a focus on proactive guest engagement and team development.

The ideal candidate will drive service excellence, model professional conduct, and foster a cohesive team culture that delivers memorable guest experiences while maintaining Concord standards.

Qualifications

• Experience in guest service leadership.
• Ability to supervise front desk operations.
• Strong customer service focus and proactive communication.

Responsibilities

• Acts as manager on duty for hotel and oversees front desk operations.
• Ensures front desk staff is trained in check-in/check-out procedures, telephone procedures, amenities and computer systems.
• Ensures staff follows financial controls for cash, vouchers, inventories and receivables.

Job description

Concord Hospitality Brand is seeking a Guest Relations Manager to lead the front desk and ensure guests receive outstanding service in line with brand standards. The role combines supervision of daily operations with a focus on proactive guest engagement and team development.

The ideal candidate will drive service excellence, model professional conduct, and foster a cohesive team culture that delivers memorable guest experiences while maintaining Concord standards.