Front Office Leader: Elevate Guest Experience

Concord Hospitality Brand; Westerville (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Performance-based bonuses

Job summary

Concord Hospitality is seeking a motivated Assistant Front Office Manager to enhance guest services and ensure smooth operations at the front office. The role is integral to team engagement and guest satisfaction in alignment with Concord’s core values.

This position requires prior experience in hotel front office management and strong leadership abilities. Concord offers competitive wages, comprehensive benefits, and a supportive workplace culture focused on growth and inclusion.

Qualifications

• Prior experience in hotel front office operations or management required.
• Proven ability to lead, motivate, and mentor a team.
• Knowledge of hotel systems, financial objectives, and operational procedures.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.

Skills

Team leadership

Guest service orientation

Problem-solving skills

Communication skills

Detail-oriented

Job description

Concord Hospitality is seeking a motivated Assistant Front Office Manager to enhance guest services and ensure smooth operations at the front office. The role is integral to team engagement and guest satisfaction in alignment with Concord’s core values.

This position requires prior experience in hotel front office management and strong leadership abilities. Concord offers competitive wages, comprehensive benefits, and a supportive workplace culture focused on growth and inclusion.