Front Desk Team Lead - Guest Experience

Concord Hospitality Brand; Flemington (NJ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Tuition assistance

Discounted room rates

Job summary

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team to deliver exceptional guest experiences. Your role will include checking guests in and out, managing reservations, and maintaining a clean lobby area.

With strong leadership skills and a commitment to quality service, you'll guide the team to achieve hospitality metrics and handle guest inquiries professionally. Full-time associates enjoy benefits like medical insurance and competitive wages.

Qualifications

• Hospitality or supervisory experience preferred.
• Flexibility to work varied shifts, including evenings and weekends.
• Comfortable handling guest issues and complaints.

Responsibilities

• Lead the front desk team in delivering exceptional guest service.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism.
• Take reservations and manage room blocks.

Skills

Leadership skills

Communication

Multitasking

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Lightspeed property management system

Job description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team to deliver exceptional guest experiences. Your role will include checking guests in and out, managing reservations, and maintaining a clean lobby area.

With strong leadership skills and a commitment to quality service, you'll guide the team to achieve hospitality metrics and handle guest inquiries professionally. Full-time associates enjoy benefits like medical insurance and competitive wages.