Guest Experience Leader – Front Desk & Service Excellence

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Job summary

Concord Hospitality is seeking a Guest Relations Manager to lead our team in delivering exceptional guest service. This role is your opportunity to create memorable guest experiences and motivate associates in a dynamic environment.

Key responsibilities include leading staff in guest service, ensuring associates are well-trained, and partnering on revenue strategies. We invest in our associates through training and career advancement opportunities.

Qualifications

• Previous hotel leadership experience in guest services or front office.
• Strong commitment to fostering a guest-first and associate-first culture.
• Excellent leadership and organizational abilities.

Responsibilities

• Lead and motivate staff to ensure guest service excellence.
• Respond promptly to guest needs and concerns.
• Ensure all associates are trained in guest service standards.
• Oversee front desk operations and act as Manager on Duty.
• Partner on revenue strategies and new business opportunities.
• Manage HR functions including recruiting and training.

Skills

Leadership

Communication

Problem-solving

Training

Organizational skills

Tools

Revenue management

Financial reporting

Job description

Concord Hospitality is seeking a Guest Relations Manager to lead our team in delivering exceptional guest service. This role is your opportunity to create memorable guest experiences and motivate associates in a dynamic environment.

Key responsibilities include leading staff in guest service, ensuring associates are well-trained, and partnering on revenue strategies. We invest in our associates through training and career advancement opportunities.