Front Desk & Guest Experience Leader

Marriott-International; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition assistance

Discounted room rates

Training and career development

Job summary

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team focused on delivering exceptional guest service while upholding brand standards. This on-site role offers a clear path to higher leadership positions within the organization.

You will motivate and develop the Front Office team, ensure operational excellence, and collaborate with Management to drive guest satisfaction and revenue initiatives. A proactive, guest-centric leader thrives here.

Qualifications

• Previous supervisory or management experience in front office or guest services.
• Strong leadership, training, and problem-solving skills.
• Knowledge of financial procedures, hotel operations, and revenue management.
• Excellent communication and organizational skills.
• Commitment to creating a guest-first and associate-first culture.

Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly.
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures.
• Oversee front desk operations and act as Manager on Duty when needed.
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities.
• Recruit, train, and develop associates while fostering a positive, cooperative work environment.
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements.
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs.

Skills

Leadership

Training

Problem-solving

Communication

Organizational skills

Job description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team focused on delivering exceptional guest service while upholding brand standards. This on-site role offers a clear path to higher leadership positions within the organization.

You will motivate and develop the Front Office team, ensure operational excellence, and collaborate with Management to drive guest satisfaction and revenue initiatives. A proactive, guest-centric leader thrives here.