Front Desk Leader — Guest Experience & Team Growth

White Lodging; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits starting day 1

Medical, dental, and vision insurance

Life and disability insurance

Paid parental leave

401(k) with company match

Paid time off (PTO) with rollover

Discounts on hotel rooms, dining, and

Travel perks

Job summary

White Lodging in Austin is seeking a Front Desk Manager to lead daily front office operations at a premium hotel property. You’ll coach and develop front desk agents and supervisors, drive exceptional guest service, and bring operational excellence to every shift.

You will partner with leadership across the property to ensure smooth check-ins/outs, accurate financial reporting, and payroll processing, while maintaining a guest-first culture and scalable front office workflows.

Qualifications

• Leadership experience in hotel front office and supervision.
• Passion for guest service with a solutions-oriented attitude.
• Experience coaching front desk staff to grow careers.
• Strong problem-solving to execute operational strategies.
• Familiarity with hotel PMS and front office software.

Responsibilities

• Lead daily shift operations of the Front Office across all shifts.
• Provide hands-on leadership, training, and scheduling for staff.
• Participate in hourly associate interviews to build a high-performing team.
• Serve as a guest service ambassador and uphold hospitality standards.
• Perform front desk duties as needed while handling financial reporting.

Skills

Front office leadership

Guest service

Coaching & development

Problem solving

PMS knowledge

Tools

PMS software

Job description

White Lodging in Austin is seeking a Front Desk Manager to lead daily front office operations at a premium hotel property. You’ll coach and develop front desk agents and supervisors, drive exceptional guest service, and bring operational excellence to every shift.

You will partner with leadership across the property to ensure smooth check-ins/outs, accurate financial reporting, and payroll processing, while maintaining a guest-first culture and scalable front office workflows.