Guest Experience Director - Front Office Leader

White Lodging; Austin (TX); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Parental leave

PTO with rollover

401(k) with company match

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Hotel room discounts

Multiple hotels in market

Résumé du poste

White Lodging is seeking a Director of Front Office in Austin, TX. You will lead a high-performing team delivering guest service from check-in to departure, driving key metrics and brand adherence across the front desk, PBX, bell, and concierge operations.

You will develop department strategies to boost financial performance, mentor leaders, and ensure alignment with hospitality standards while fostering a positive work environment.

Qualifications

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Responsabilités

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Connaissances

Front office leadership

Communication

Problem-solving

Team development

PMS/POS systems

Hospitality standards

Outils

PMS

POS systems

Description du poste

White Lodging is seeking a Director of Front Office in Austin, TX. You will lead a high-performing team delivering guest service from check-in to departure, driving key metrics and brand adherence across the front desk, PBX, bell, and concierge operations.

You will develop department strategies to boost financial performance, mentor leaders, and ensure alignment with hospitality standards while fostering a positive work environment.