Guest Experience Agent – Flexible Scheduling & Growth

White Lodging; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) with company match

Paid time off

Wellness tools

Tuition reimbursement

Hotel discounts

Growth opportunities

EAP

Insurance from day 1

Parental leave

Job summary

White Lodging in Austin is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience. You will deliver exceptional service with a customer-first mindset in a fast-paced hotel environment.

Ideal candidates communicate clearly, adapt to every situation, and work well as part of a front desk team. Prior hospitality experience is helpful but not required; training provided to help you thrive in this role.

Qualifications

• Excellent communication skills and customer focus.
• Ability to multi-task in a fast-paced hotel environment.
• Flexibility to work various shifts, including weekends and holidays.
• Strong teamwork and a positive, guest-first attitude.
• Previous hospitality or front desk experience is a plus but not required.

Responsibilities

• Greet and register guests, manage reservations, and handle check-in/check-out.
• Provide information about hotel services and local attractions.
• Handle guest requests and complaints with professionalism.
• Uphold cash handling and accounting procedures.
• Maintain lobby cleanliness and security of guest information.
• Collaborate with team to ensure a seamless guest experience.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Stamina and long hours

Weekend/holiday availability

Job description

White Lodging in Austin is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience. You will deliver exceptional service with a customer-first mindset in a fast-paced hotel environment.

Ideal candidates communicate clearly, adapt to every situation, and work well as part of a front desk team. Prior hospitality experience is helpful but not required; training provided to help you thrive in this role.