Front Office Lead - Guest Experience & Ops

Sonesta Hotels International Corporation in; Anaheim (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401k

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Office Manager to lead guest services across the front desk and related operations. This role emphasizes service excellence, team leadership, and driving guest satisfaction while managing daily operations and budgets.

You will oversee scheduling, training, and coordination with housekeeping and maintenance, ensuring VIP guests receive exceptional experiences and that revenue goals are met.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Organizational skills and attention to detail.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with office software and Opera PMS.

Responsibilities

• Lead daily Front Office operations and guest services.
• Develop and implement service programs across the property.
• Prepare schedules and manage staff to meet demand.
• Monitor guest satisfaction metrics and drive improvements.
• Coordinate with housekeeping and maintenance for VIPs.

Skills

Verbal & Written

Interpersonal Skills

Organizational Skills

Guest Experience

Analytical Skills

Leadership

Hospitality Knowledge

MS Office

Opera PMS

Education

High School Diploma

4-year College Degree

Tools

MS Word

Microsoft Excel

Microsoft PowerPoint

Opera PMS

Job description

Sonesta International Hotels is seeking a Front Office Manager to lead guest services across the front desk and related operations. This role emphasizes service excellence, team leadership, and driving guest satisfaction while managing daily operations and budgets.

You will oversee scheduling, training, and coordination with housekeeping and maintenance, ensuring VIP guests receive exceptional experiences and that revenue goals are met.