Front Desk & Guest Experience Specialist

Reitmr; Washington (District of Columbia); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 匹

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  D

Job summary

Sonesta International Hotels in Washington, DC area is seeking a Guest Services Agent to greet guests, register arrivals, and provide information about hotel services. You will be the first point of contact and represent the brand during shifts.

The role requires strong English communication, cash handling, upselling, and teamwork. You will work mornings, evenings, weekends, and holidays, with a comprehensive benefits package and opportunities for advancement.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with procedures.
• Maintain security of cash, credit card transactions, and guest information.
• May book guest reservations and upsell rooms to maximize revenue.
• Follow seasonal reservation strategies for pricing and occupancy.
• Promote teamwork and quality service across shifts and departments.
• Serve the shoppe and beverage service per local laws and hotel policy.
• Fulfill guest special requests and ensure delivery of services.
• Issue, control and release guest safe-deposit boxes.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera

Job description

Sonesta International Hotels in Washington, DC area is seeking a Guest Services Agent to greet guests, register arrivals, and provide information about hotel services. You will be the first point of contact and represent the brand during shifts.

The role requires strong English communication, cash handling, upselling, and teamwork. You will work mornings, evenings, weekends, and holidays, with a comprehensive benefits package and opportunities for advancement.