Front Desk Leader — Guest Experience & Team Coach

Crescent Hotels & Resorts; Deerfield (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Office Supervisor to oversee daily front desk operations and guest services at our Deerfield, IL property. You will lead the front desk team, ensure smooth check-ins/outs, and drive guest satisfaction.

The role requires two years in a hotel supervisory role; Marriott experience is preferred. Strong English communication and a team-first attitude are essential for success.

Qualifications

• Two years in a hotel supervisory position is required.
• Marriott experience is preferred.
• Must be able to communicate in English and provide excellent guest service.

Responsibilities

• Interview, hire, train and evaluate staff; manage discipline when needed.
• Respond to guests' requests and accommodate groups to maximize satisfaction and repeat business.
• Oversee front desk operations to maximize revenues and ensure quality service.
• Supervise Guest Service Agents and maintain calm during busy periods.
• Ensure attendance rules are followed and perform other duties as assigned.

Skills

Communication in English

Team player

Leadership

Detail oriented

Customer service

Job description

Crescent Hotels & Resorts is seeking a Front Office Supervisor to oversee daily front desk operations and guest services at our Deerfield, IL property. You will lead the front desk team, ensure smooth check-ins/outs, and drive guest satisfaction.

The role requires two years in a hotel supervisory role; Marriott experience is preferred. Strong English communication and a team-first attitude are essential for success.