Hotel Front Desk Agent – Guest Experience Specialist

Blue Sky Hospitality Solutions; Deerfield (IL); Presencial; USD 28 000 - 42 000; Tempo integral

Resumo da oferta

Hyatt Regency Deerfield in Deerfield, IL is seeking a friendly Front Desk Agent to deliver exceptional service from arrival through departure. The role requires prior hotel front desk experience and proficiency with hotel property management systems.

You will welcome guests, manage reservations and payments, answer inquiries, and coordinate with housekeeping and other departments to ensure a smooth stay. A professional, welcoming demeanor and reliable attendance are essential, with a flexible

Qualificações

• Prior hotel front desk experience required.
• Experience with hotel PMS; Hyatt experience preferred.
• Strong customer service and communication skills.
• Accurate payment processing and guest information handling.
• Ability to multitask and stay calm during busy periods.
• Professional, welcoming demeanor and reliable attendance.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Welcome guests and handle check-in/out accurately.
• Manage reservations, room assignments, payments, and guest accounts.
• Answer calls and respond promptly to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Coordinate with Housekeeping, Engineering, and other departments to ensure rooms are ready and guest needs are met.
• Communicate hotel amenities, services, and local recommendations.
• Follow cash-handling, security, and guest privacy procedures.
• Maintain accurate shift records and communicate outstanding issues during handoffs.

Conhecimentos

Front desk experience

Customer service

Communication

Problem solving

Ferramentas

PMS Hyatt

Reservations software

Descrição da oferta de emprego

Hyatt Regency Deerfield in Deerfield, IL is seeking a friendly Front Desk Agent to deliver exceptional service from arrival through departure. The role requires prior hotel front desk experience and proficiency with hotel property management systems.

You will welcome guests, manage reservations and payments, answer inquiries, and coordinate with housekeeping and other departments to ensure a smooth stay. A professional, welcoming demeanor and reliable attendance are essential, with a flexible