Front Desk Supervisor: Guest Experience Leader

Sonesta Hotels; Rosemont (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M​

401(k) Retirement Plan with Company M​

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Front Desk Supervisor in Rosemont, IL, where you will lead Front Desk operations to deliver welcoming, seamless guest experiences. This role requires balancing guest service, team support, and daily hotel operations in a fast-paced hospitality environment.

You’ll supervise Front Desk Agents, handle check-in/check-out, and collaborate with Housekeeping, Engineering, and F&B to ensure high guest satisfaction and operational efficiency.

Qualifications

• At least 2 years of experience in a customer service role.
• Previous Front Desk, hotel operations, guest services or customer service experience preferred.
• Previous leadership or supervisory experience within hotels or hospitality operations preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.

Skills

Customer service

Leadership experience

Communication skills

Multitasking

Tools

PMS systems

Reservations systems

Job description

Sonesta International Hotels is seeking a Front Desk Supervisor in Rosemont, IL, where you will lead Front Desk operations to deliver welcoming, seamless guest experiences. This role requires balancing guest service, team support, and daily hotel operations in a fast-paced hospitality environment.

You’ll supervise Front Desk Agents, handle check-in/check-out, and collaborate with Housekeeping, Engineering, and F&B to ensure high guest satisfaction and operational efficiency.