Front Desk Leader — Guest Experience & Ops

Sonesta Hotels International Corporation in; Rosemont (IL); Vor Ort; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company M"

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Zusammenfassung

Sonesta International Hotels Corporation in Rosemont, IL, seeks a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction. You will supervise Front Desk Agents, oversee check-in/check-out, and coordinate with Housekeeping, Engineering, and F&B to maintain seamless operations.

The role emphasizes service-driven leadership, strong communication, and teamwork across departments to uphold Sonesta’s People People culture.

Qualifikationen

• At least 2 years of customer service experience.
• Experience in Front Desk, hotel operations or guest services is preferred.
• Previous leadership or supervisory experience in hotels.
• Strong knowledge of Front Desk operations and PMS systems.

Aufgaben

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
• Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
• Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
• Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.
• Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
• Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.
• Any other duties assigned.

Kenntnisse

Customer service experience

Front Desk operations

Leadership experience

PMS systems knowledge

Guest service standards

Communication skills

Multitasking

Organizational skills

Collaborative leadership

Availability flexible

Jobbeschreibung

Sonesta International Hotels Corporation in Rosemont, IL, seeks a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction. You will supervise Front Desk Agents, oversee check-in/check-out, and coordinate with Housekeeping, Engineering, and F&B to maintain seamless operations.

The role emphasizes service-driven leadership, strong communication, and teamwork across departments to uphold Sonesta’s People People culture.