Front Office Leader - Guest Experience & Operations

Hyatt House l Hyatt Place LAX Century Blvd; Los Angeles (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

401(K) plan with employer match

Paid holidays, vacation, and personal

Discounted hotel rooms for team

Job summary

Hyatt Place I Hyatt House Los Angeles International Airport seeks a Front Desk Manager to oversee daily front desk operations, staff training, scheduling, and inter-department communication while upholding Hyatt service standards.

You will manage budgets and staffing plans, resolve guest concerns promptly, and mentor team members to deliver exceptional guest experiences. This role requires strong organization, effective communication, and a hands-on leadership style.

Qualifications

• Minimum 2 years of progressive hotel rooms management or front office leadership experience (Hyatt experience preferred).
• Previous hotel experience required; hospitality degree a plus.
• Strong leadership qualities with the ability to motivate, coach, and influence a diverse team.
• Proficiency in Microsoft Word and Excel; strong administrative and organizational abilities.
• Clear, concise verbal and written communication skills in English.
• Professional presentation and service-oriented style.
• Ability to carry/lift up to 50 lbs.
• High energy, entrepreneurial spirit, and focus on driving results.

Responsibilities

• Lead daily front desk operations, ensuring brand standards, guest satisfaction, and smooth service delivery.
• Develop and manage department budgets, labor plans, and cost objectives.
• Supervise staffing levels to balance service quality, operational needs, and financial goals.
• Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
• Act as a role model by performing front desk tasks when needed and ensuring adherence to policies, including cash handling.
• Maintain effective communication and collaboration with Housekeeping, Reservations, and other departments.
• Complete audit procedures, as needed.
• Handle guest issues and complaints with professionalism, ensuring timely resolution and satisfaction.
• Ensure staff remain knowledgeable about rates, packages, and promotions.
• Maintain guest room inventory and oversee same-day selling procedures to maximize occupancy and revenue.
• Support employee development, recognition, and performance management, fostering teamwork and accountability.
• Step in as acting Manager in the absence of the Director of Rooms Operations.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
• Comply with attendance rules and be available to work on a regular basis and coverage as needed.
• Maintain a safe guest and work environment and protect the hotel asset.
• Perform any other job-related duties assigned.

Skills

Leadership

Customer service

Communication

English proficiency

Team motivation/ coaching

Education

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Place I Hyatt House Los Angeles International Airport seeks a Front Desk Manager to oversee daily front desk operations, staff training, scheduling, and inter-department communication while upholding Hyatt service standards.

You will manage budgets and staffing plans, resolve guest concerns promptly, and mentor team members to deliver exceptional guest experiences. This role requires strong organization, effective communication, and a hands-on leadership style.