Hospitality Front Office Operations Leader

DoubleTree by Hilton Denver - Aurora; Aurora (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Career growth

Travel perks & discounts

Earned wage access

Job summary

DoubleTree by Hilton Denver - Aurora is seeking a Front Office Operations Manager to oversee daily front desk operations and guest services, with potential supervision of the complimentary breakfast and food & beverage teams.

You will lead the front desk, drive revenue and budgeted goals, ensure brand standards, and collaborate with housekeeping, F&B, sales and engineering to create a memorable guest experience.

Qualifications

• Associates or bachelor’s degree in hospitality management.
• Two years supervisory experience, or one year line level experience with equivalent education.
• Experience in a hotel front office environment preferred.

Responsibilities

• Oversee front desk operations and guest services to ensure a world-class experience.
• Recruit, hire, train, and develop front desk staff and related teams.
• Maintain brand standards and achieve budgeted revenues and expenses.
• Collaborate with housekeeping, F&B, sales and engineering on operations.
• Manage cash handling, security and guest safety procedures.

Skills

Leadership

Staff supervision

Guest service

Budgeting

PMS experience

Microsoft Excel

Problem solving

Multitasking

Communication

Team motivation

Education

Associates or bachelor’s degree in hospitality management

Tools

PMS system

Job description

DoubleTree by Hilton Denver - Aurora is seeking a Front Office Operations Manager to oversee daily front desk operations and guest services, with potential supervision of the complimentary breakfast and food & beverage teams.

You will lead the front desk, drive revenue and budgeted goals, ensure brand standards, and collaborate with housekeeping, F&B, sales and engineering to create a memorable guest experience.