Front Desk Leader — Drive Guest Experience & Team Growth

Sonesta Hotels International Corporation in; Washington (District of Columbia); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M​

401(k) Retirement Plan with Company M​

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Desk Manager in Washington, DC to lead day-to-day Front Office operations, supervise and develop front desk staff, and ensure exceptional guest experiences. The role partners with housekeeping, engineering, F&B, and revenue management to optimize occupancy and service levels.

The position requires a Bachelor’s degree in hospitality or related field and 3+ years in front office or hospitality leadership, with strong communication and organizational

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience preferred.
• Previous supervisory or management experience within hotels or hospitality environments preferred.

Responsibilities

• Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management.
• Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staff and guest service teams to deliver exceptional hospitality experiences.
• Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution.
• Oversee room inventory management, room assignments, reservations coordination, upselling initiatives, and occupancy optimization.
• Partner closely with Housekeeping, Engineering, Food & Beverage, Revenue Management, and hotel leadership teams to support seamless guest experiences.
• Support hiring, onboarding, employee engagement, performance management, and ongoing team development initiatives.
• Monitor departmental productivity, labor management, operational reporting, cash handling, and Front Office financial performance.
• Ensure compliance with hotel operational standards, safety procedures, brand standards, and guest service expectations.
• Maintain strong knowledge of PMS systems, reservations systems, hotel procedures, loyalty programs, and hospitality operations.
• Support VIP arrivals, group business, special requests, and elevated guest experience opportunities.
• Help create a welcoming, energetic, and guest-focused environment aligned with Sonesta’s People People philosophy.
• Any other duties as assigned

Skills

Front Office Leadership

Guest Service Excellence

Communication Skills

Staff Training & Coaching

Operational Efficiency

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

PMS systems

Job description

Sonesta International Hotels is seeking a Front Desk Manager in Washington, DC to lead day-to-day Front Office operations, supervise and develop front desk staff, and ensure exceptional guest experiences. The role partners with housekeeping, engineering, F&B, and revenue management to optimize occupancy and service levels.

The position requires a Bachelor’s degree in hospitality or related field and 3+ years in front office or hospitality leadership, with strong communication and organizational