Bilingual Front Desk Lead - Resort Ops

Capital Vacations; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical/Dental with employer contribлу

Voluntary Life Insurance, Disability,

Company-paid life insurance and long‑/

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Hospitality Supervisor – Front Office to oversee daily front desk, rooms control, and PBX while maintaining strong cross-department collaboration. This role sits at a Florida resort and requires a hands-on leader who drives service excellence and guest satisfaction.

Ideal candidates bring 3+ years of supervisory experience in hotel operations, excellent communication, and a proven track record in front desk operations, reservations, and issue resolution.

Qualifications

• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
• Exceptional communication and leadership skills.
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public.
• Knowledge of daily operations of the front desk, reservations, and problem resolution.

Responsibilities

• Supervise daily front desk, rooms control, and PBX operations.
• Maintain positive working relationships with all departments.
• Lead by example as a hands-on front office leader.
• Monitor service levels and implement process improvements.
• Serve as Manager on Duty when required and make business-driven decisions.
• Handle guest concerns and ensure satisfaction; manage schedules and training.

Skills

Leadership

Communication

Guest service

Problem solving

Education

High School Diploma/GED

Job description

Capital Vacations is seeking a Hospitality Supervisor – Front Office to oversee daily front desk, rooms control, and PBX while maintaining strong cross-department collaboration. This role sits at a Florida resort and requires a hands-on leader who drives service excellence and guest satisfaction.

Ideal candidates bring 3+ years of supervisory experience in hotel operations, excellent communication, and a proven track record in front desk operations, reservations, and issue resolution.