Evening Front Office Supervisor — Resort Guest Experience

Capital Vacations, LLC; Branson (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental benefits

Voluntary Life Insurance

Company-paid life insurance

Long term disability

Travel perks to resort locations

Perks program

Job summary

Capital Vacations, LLC in Branson, MO is seeking a Hospitality Supervisor – Front Office to oversee daily front desk operations, PBX, and rooms control. You will lead by example, drive service initiatives, and ensure guest satisfaction across departments.

The role emphasizes managing shifts, training, scheduling, and maintaining high standards aligned with SOPs and QA guidelines, while coordinating with resort leadership.

Qualifications

• Minimum 3 years of supervisory/management experience in hotel/resort operations.
• Excellent communication and leadership abilities.
• Exceptional interpersonal skills when dealing with guests and Team Members.
• Knowledge of front desk operations, reservations, and problem resolution.

Responsibilities

• Supervise front desk operations, rooms control, and PBX.
• Lead by example and support the General Manager's vision.
• Monitor service levels and identify opportunities to improve processes.
• Ensure compliance with corporate SOPs and QA standards.
• Serve as Manager on Duty as needed and make business-based decisions.
• Handle guest check-ins/outs, phones, and guest concerns.
• Assist with training, scheduling, coaching, and reporting.
• Maintain inventory and assist with maintenance/housekeeping requests.

Skills

Supervisory experience

Communication skills

Leadership skills

Interpersonal skills

Front desk ops knowledge

Education

High School Diploma/GED

Job description

Capital Vacations, LLC in Branson, MO is seeking a Hospitality Supervisor – Front Office to oversee daily front desk operations, PBX, and rooms control. You will lead by example, drive service initiatives, and ensure guest satisfaction across departments.

The role emphasizes managing shifts, training, scheduling, and maintaining high standards aligned with SOPs and QA guidelines, while coordinating with resort leadership.