Bilingual Front Desk Supervisor — Guest Experience Leader

Capital Vacations, LLC; Florida; On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

PTO & holidays

Medical/Dental

Voluntary life insurance

Company-paid life insurance

Travel perks

Perks program

Job summary

Capital Vacations, LLC is seeking an experienced Hospitality Supervisor for the Front Office at our Hollywood, FL location. The role oversees front desk operations, PBX, and rooms control, while collaborating with other departments to deliver outstanding guest experiences.

The ideal candidate will have 3+ years of supervisory experience in hotel/resort settings, strong communication, and leadership skills, and a proven ability to lead by example on a fast-paced team.

Qualifications

• Minimum 3 years of supervisory/management experience in hotel or resort operations.
• Experience in vacation ownership is preferred.

Responsibilities

• Oversee daily front desk operations, rooms control, and PBX.
• Lead by example and support GM in new service initiatives.
• Monitor service levels and identify opportunities to improve guest experience.
• Perform audits to ensure SOPs and QA standards compliance.
• Act as Manager on Duty when needed.
• Assist with scheduling, training, and staff coaching.
• Handle guest questions, check-ins/outs, and guest comments.
• Maintain inventory, room matrix, and front desk controls.

Skills

Supervisory experience

Leadership

Communication skills

Interpersonal skills

Front desk operations

Education

High School Diploma/GED

Job description

Capital Vacations, LLC is seeking an experienced Hospitality Supervisor for the Front Office at our Hollywood, FL location. The role oversees front desk operations, PBX, and rooms control, while collaborating with other departments to deliver outstanding guest experiences.

The ideal candidate will have 3+ years of supervisory experience in hotel/resort settings, strong communication, and leadership skills, and a proven ability to lead by example on a fast-paced team.