Front Desk Lead: Patient Access & Scheduling

NYU Langone; New York (NY); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits and wellness).

Job summary

NYU Langone Health is seeking a Sec II, 37.5 hours, to support front desk operations at NYU Grossman School of Medicine. The role greets patients, schedules visits, collects information, and ensures accurate intake and HIPAA-compliant processes.

Responsibilities include coordinating appointments, onboarding new front desk staff, verifying insurance, and maintaining Epic records. A strong customer-service mindset and professional communication are essential.

Qualifications

• High School diploma and at least 3 years of secretarial/clerical experience.
• Strong organizational, interpersonal, and communication skills.
• Typing skills with light, accurate keyboarding.

Responsibilities

• Greet patients professionally in person and by phone.
• Manage scheduling templates to optimize provider availability.
• Train and onboard new front desk staff.
• Handle intake, registration, forms collection, and co-pay collection.
• Verify insurance information and assist with billing steps.
• Maintain patient records in Epic and ensure HIPAA compliance.

Skills

Organizational skills

Interpersonal skills

Communication skills

Typing skills

Education

High School diploma

Tools

Epic

Job description

NYU Langone Health is seeking a Sec II, 37.5 hours, to support front desk operations at NYU Grossman School of Medicine. The role greets patients, schedules visits, collects information, and ensures accurate intake and HIPAA-compliant processes.

Responsibilities include coordinating appointments, onboarding new front desk staff, verifying insurance, and maintaining Epic records. A strong customer-service mindset and professional communication are essential.