Front Desk Lead — Patient Intake & Scheduling

NYU Langone Health; New York (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

NYU Langone Health in Manhattan's Neurology department is seeking a Secretary II-Intake/Sched (FGP) to support front desk operations, greet patients, answer calls, and schedule patient appointments while serving as a lead trainer for new front desk staff.

Responsibilities include managing patient records in Epic, verifying insurance information, collecting co-pays, and promoting a positive patient experience through professional communication and HIPAA compliance.

Qualifications

• High School diploma required.
• Three years of secretarial/clerical experience.
• Excellent organizational, interpersonal and communication skills required.

Responsibilities

• Greets patients professionally in person and on the phone.
• Schedules routine appointments and manages provider schedules.
• Trains and supports onboarding of new front desk staff.
• Verifies insurance information and collects co-pays as needed.
• Maintains patient records in the Epic system and ensures HIPAA compliance.

Skills

Secretarial experience

Organizational skills

Communication skills

Education

High School diploma

Tools

Epic

Job description

NYU Langone Health in Manhattan's Neurology department is seeking a Secretary II-Intake/Sched (FGP) to support front desk operations, greet patients, answer calls, and schedule patient appointments while serving as a lead trainer for new front desk staff.

Responsibilities include managing patient records in Epic, verifying insurance information, collecting co-pays, and promoting a positive patient experience through professional communication and HIPAA compliance.