Intake & Scheduler Lead (Front Desk)

NYU Grossman School of Medicine; New York (NY); In loco; USD 56.000 - 68.000; Tempo pieno

Descrizione del lavoro

NYU Grossman School of Medicine is seeking a Secretary II-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments. The role leads front desk training and onboarding of new hires, while ensuring privacy and compliance with HIPAA and related policies.

The ideal candidate will manage patient access, verify insurance, and collect necessary documentation, contributing to a smooth patient flow and accurate medical records in Epic/MyChart systems.

Competenze

• High School diploma is required.
• Three years of secretarial/clerical experience is required.
• Light, accurate keyboarding skills are required.
• Excellent organizational, interpersonal and communications skills are required.

Mansioni

• Greets patients professionally in person and on the phone.
• Answers patient questions and directs issues to the appropriate contact.
• Maintains efficient scheduling templates to optimize provider schedules and patient access.
• Promotes a positive patient experience in all interactions.
• Verifies insurance information and collects data needed to schedule and bill for services.

Formazione

High School diploma

Three years of secretarial/clerical experience

Strumenti

Epic

Check Mate kiosks

MyChart

Descrizione del lavoro

NYU Grossman School of Medicine is seeking a Secretary II-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments. The role leads front desk training and onboarding of new hires, while ensuring privacy and compliance with HIPAA and related policies.

The ideal candidate will manage patient access, verify insurance, and collect necessary documentation, contributing to a smooth patient flow and accurate medical records in Epic/MyChart systems.