Front Desk Lead & Patient Intake Scheduler

NYU Grossman School of Medicine; New York (NY); Presencial; USD 62 000 - 63 000; Tempo integral

Resumo da oferta

NYU Grossman School of Medicine in Manhattan seeks a Sec II-Intake/Sched (FGP) to support front-end operations, greet patients, schedule appointments, and manage registrations. The role includes onboarding new front desk staff and maintaining smooth patient flow.

The position leads front desk activities, verifies insurance details, handles HIPAA-compliant communications, and promotes a positive patient experience across all interactions.

Qualificações

• Greeting patients and handling intake functions including registration, forms collection, updating information, and co-payment collection.
• Verifies insurance information and collects data for scheduling and billing.
• Monitors appointment reports and flags insurance issues to assist patients.
• Maintains HIPAA compliant handling of patient information.

Responsabilidades

• Greets patients professionally in person and on the phone.
• Optimizes provider schedules and patient access by establishing efficient scheduling templates.
• Promotes positive patient experience in all interactions, including via phone and check-in kiosks.
• Scans documents into Epic and ensures correct document placement for easy access.

Conhecimentos

Front desk

Customer service

Scheduling

HIPAA compliance

Ferramentas

Epic EMR

MyChart

Check Mate kiosks

Descrição da oferta de emprego

NYU Grossman School of Medicine in Manhattan seeks a Sec II-Intake/Sched (FGP) to support front-end operations, greet patients, schedule appointments, and manage registrations. The role includes onboarding new front desk staff and maintaining smooth patient flow.

The position leads front desk activities, verifies insurance details, handles HIPAA-compliant communications, and promotes a positive patient experience across all interactions.