Front Desk Lead: Patient Intake & Scheduling

NYU Langone Hospitals; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary Intake/Scheduler II to support front desk operations in our healthcare practice. You will greet patients, manage registrations, schedule visits, verify insurance, and assist with onboarding of new front desk staff.

The role emphasizes patient-centered service, accurate data entry in EPIC, adherence to HIPAA guidelines, and strong teamwork with physicians and nursing staff to ensure smooth patient access and timely care.

Qualifications

• High School diploma required.
• Three years of secretarial/clerical experience.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communications skills.

Responsibilities

• Greet patients professionally in person and by phone.
• Schedule routine appointments and follow-ups.
• Verify insurance information and collect needed details.
• Populate and update patient records in Epic.
• Lead front desk onboarding for new staff.

Skills

Communication skills

Organizational skills

Interpersonal skills

HIPAA knowledge

Education

High School diploma

Tools

EPIC Scheduling

Job description

NYU Langone Health is seeking a Secretary Intake/Scheduler II to support front desk operations in our healthcare practice. You will greet patients, manage registrations, schedule visits, verify insurance, and assist with onboarding of new front desk staff.

The role emphasizes patient-centered service, accurate data entry in EPIC, adherence to HIPAA guidelines, and strong teamwork with physicians and nursing staff to ensure smooth patient access and timely care.