Front Desk Lead & Patient Access Specialist

NYU Grossman School of Medicine; New York (NY); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Banking/Staff discounts

Job summary

NYU Grossman School of Medicine is seeking a Sec II (37.5) to perform a variety of front-end administrative tasks supporting practice operations. You will greet patients, answer calls, schedule appointments, and assist with onboarding of new hires.

You will also lead front desk operations and ensure smooth patient flow and data accuracy in Epic. Minimum qualifications include a High School diploma, 3 years of relevant secretarial/clerical experience, and strong organizational and communication

Qualifications

• High School diploma is required.
• Three years of relevant secretarial/clerical experience.
• Light, accurate keyboarding skills are required.
• Excellent organizational, interpersonal and communications skills.

Responsibilities

• Greet patients professionally in person and on the phone.
• Manage scheduling, check-in/out, and patient records in Epic.
• Verify insurance information and collect necessary details for scheduling and billing.
• Maintain office inventory and supplies; support onboarding of new front desk staff.
• Provide training and leadership in front desk operations.

Skills

Keyboarding

Communication skills

Organizational skills

Customer service

Front desk experience

Education

High School diploma

Job description

NYU Grossman School of Medicine is seeking a Sec II (37.5) to perform a variety of front-end administrative tasks supporting practice operations. You will greet patients, answer calls, schedule appointments, and assist with onboarding of new hires.

You will also lead front desk operations and ensure smooth patient flow and data accuracy in Epic. Minimum qualifications include a High School diploma, 3 years of relevant secretarial/clerical experience, and strong organizational and communication