Patient Access Scheduler - Front Desk Clerk

NYU Grossman School of Medicine; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls and schedule appointments.

The role includes obtaining service authorizations, coordinating with physicians, managing calendars, and handling routine paperwork while upholding NYU Langone's patient experience standards and HIPAA guidelines. Join a team focused on exceptional patient access and administrative excellence.

Qualifications

• Minimum Qualifications: High School Diploma; Excellent organizational, interpersonal and verbal and written communications skills; strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.
• Light, accurate keyboarding skills; ability to multitask in a team environment.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Obtains authorizations for services as needed.
• Answers calls, takes messages, and routes to appropriate contact.
• Manages physician calendars and sends calendar invites.
• Prepares standard letters and forms.
• Promotes the use of MyChart.
• Releases medical records per HIPAA and ROI procedures.
• Trains staff in registration and office policies.

Skills

Excellent organizational, Interpersona

Strong customer service orientation

Word processing, spreadsheets & data

Education

High School Diploma

Job description

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls and schedule appointments.

The role includes obtaining service authorizations, coordinating with physicians, managing calendars, and handling routine paperwork while upholding NYU Langone's patient experience standards and HIPAA guidelines. Join a team focused on exceptional patient access and administrative excellence.