Front Desk Lead & Intake Scheduler

NYU Langone; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II-Intake/Scheduler to greet patients, manage appointments, and support front desk operations. You will train new front desk staff, verify insurance, and collect co-pays while ensuring accurate patient records and HIPAA compliance.

The role emphasizes patient access, efficient scheduling, and collaboration with clinicians and support teams to deliver excellent service in a fast-paced medical environment.

Qualifications

• High school diploma required.
• Three years of secretarial/clerical experience preferred.
• Strong interpersonal and communication skills essential.

Responsibilities

• Greet patients professionally in person and by phone.
• Schedule routine and follow-up appointments and manage calendars.
• Train and onboard new front desk staff and serve as front desk lead.
• Verify insurance information and collect patient information and co-pays.
• Maintain patient records and ensure HIPAA compliance.

Skills

Secretarial experience

Interpersonal skills

Keyboarding

Education

High School diploma

Job description

NYU Langone Health is seeking a Secretary II-Intake/Scheduler to greet patients, manage appointments, and support front desk operations. You will train new front desk staff, verify insurance, and collect co-pays while ensuring accurate patient records and HIPAA compliance.

The role emphasizes patient access, efficient scheduling, and collaboration with clinicians and support teams to deliver excellent service in a fast-paced medical environment.