Senior Front Desk & Scheduling Lead

NYU Langone Health; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II-Intake/Sched (FGP) in Manhattan, Neurology. The role supports front desk operations, greets patients, schedules appointments, verifies insurance and collects information.

You will lead onboarding for new front desk staff, maintain scheduling templates, and ensure accurate patient records in Epic while upholding HIPAA and patient privacy standards.

Qualifications

• High School diploma required
• Three years of secretarial/clerical experience required
• Light, accurate keyboarding skills required
• Excellent organizational, interpersonal and communications skills required

Responsibilities

• Greet patients professionally in person and on the phone
• Schedule routine appointments and follow-ups
• Maintain front desk operations and onboarding of new staff
• Verify and update patient demographics and insurance information
• Retrieve and update patient records in Epic
• Ensure HIPAA compliance and protect patient privacy
• Coordinate with physicians, nurses and office staff to deliver smooth patient flow

Skills

Secretarial/clerical experience

Keyboarding

Organizational skills

Interpersonal / communications

Education

High School diploma

Tools

Computer-based scheduling

Appointment scheduling software

Job description

NYU Langone Health is seeking a Secretary II-Intake/Sched (FGP) in Manhattan, Neurology. The role supports front desk operations, greets patients, schedules appointments, verifies insurance and collects information.

You will lead onboarding for new front desk staff, maintain scheduling templates, and ensure accurate patient records in Epic while upholding HIPAA and patient privacy standards.