Front Desk Lead & Patient Access Coordinator

NYU Langone Florida; West Palm Beach (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Business casual environment

Job summary

NYU Langone Florida is seeking a Secretary II for the West Palm Beach ASC Day Shift. The role supports front desk operations, patient check-in/out, scheduling, and data accuracy in Epic and related systems.

You will train new front desk staff and assist with onboarding, while maintaining a courteous patient experience. The position requires strong organizational skills, ability to handle sensitive information, and effective communication with patients and staff in a fast-paced practice

Qualifications

• High school diploma required.
• Three years of secretarial/clerical experience preferred.
• Light, accurate keyboarding skills required.
• Strong organizational, interpersonal and communication skills required.

Responsibilities

• Greet patients in person and over the phone; answer questions or route to the right contact.
• Manage front desk operations and onboarding of new hires.
• Optimize provider schedules and patient access with efficient scheduling templates.
• Counsel patients and verify insurance and demographics for visits.
• Scan and update patient records in the system and ensure HIPAA compliance.
• Support patient billing, co-pays and referrals as applicable.
• Maintain office inventory and equipment; support coordination with staff.

Education

High School diploma

Tools

Epic

MyChart

Check Mate kiosk

Job description

NYU Langone Florida is seeking a Secretary II for the West Palm Beach ASC Day Shift. The role supports front desk operations, patient check-in/out, scheduling, and data accuracy in Epic and related systems.

You will train new front desk staff and assist with onboarding, while maintaining a courteous patient experience. The position requires strong organizational skills, ability to handle sensitive information, and effective communication with patients and staff in a fast-paced practice