Medical Secretary & Patient Experience Coordinator

NYU Langone Florida; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

NYU Langone Florida is seeking a Medical Secretary to support Palm Beach Gardens operations. The role handles scheduling, patient communications, and administrative tasks to ensure efficient provider calendars and patient flow.

The successful candidate will manage appointments, coordinate with teams, and maintain HIPAA-compliant records using EPIC EHR and MyChart where applicable, while delivering a high standard of patient experience daily.

Qualifications

• High School diploma and one year of prior physician practice experience.
• Knowledge of medical terminology.
• Excellent written and oral communication skills.
• Ability to prioritize multiple tasks and maintain accuracy.

Responsibilities

• Schedule appointments for visits, treatments, and procedures.
• Review appointment confirmations and manage waitlists.
• Communicate scheduling instructions to patients and collect forms.
• Obtain authorizations for services as needed.
• Answer calls, take messages, and route inquiries.
• Handle faxes and mail; prepare standard letters and forms.

Skills

Scheduling

Patient communication

Organizational skills

Medical terminology

Microsoft Office

EPIC familiarity

Education

High School diploma

Tools

EPIC EHR

Microsoft Office

Job description

NYU Langone Florida is seeking a Medical Secretary to support Palm Beach Gardens operations. The role handles scheduling, patient communications, and administrative tasks to ensure efficient provider calendars and patient flow.

The successful candidate will manage appointments, coordinate with teams, and maintain HIPAA-compliant records using EPIC EHR and MyChart where applicable, while delivering a high standard of patient experience daily.